Our free shipping is standard first class mail and includes tracking but not insurance.
We offer shipping services from USPS, UPS, FedEx and DHL. If you choose to ship your package with one of the services the doesn’t include insurance and something happens to your package in shipping we are not liable for the damage. If your package is delivered and tracking information says it was delivered to your address there isn’t anything we can do to help you if it goes missing. Please reach out to the carrier, if you have insurance on your package we can file a claim and replace it up to the value of the insurance included. We are a small business and want to gain your repeat business so please make sure you choose what you are comfortable with when it comes to shipping.
If your package is damaged in shipping we will do our best to replace it, if you have insurance with your order please send pictures of the box when received so we can have that information for the claim.
First Class Package service(USPS) does not come with insurance, only tracking. If you want insurance please choose Priority mail or we can add on insurance for an additional fee.
We do ship to other countries, shipping Hemp CBD is still a grey area for most areas and if you order is not delivered due to local customs or government holding the shipment we can’t be responsible for refunding your order. It is your responsibility to be aware of your local government regulations and realize that we are not liable for orders not making it to you because of customs.
We ship same day if payment is received prior to 5pm MST during the week.